The Hörmann SupraMatic E2 relies on an electronic board whose behavior after a reset varies significantly depending on the hardware version and the installed firmware. Before initiating any reset procedure, we recommend identifying the exact reference of the board and the production year, as compatibility with BiSecur remote controls or older 868 MHz protocols directly depends on it.
SupraMatic E2 electronic board: identify the version before any manipulation
The version of the electronic board determines the entire procedure. On SupraMatic series 2, the compatibility of remote controls depends on the board reference and the production year. An older board will accept the classic 868 MHz protocols, while a newer board manages the BiSecur protocol.
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To identify the version, we check the label affixed to the motor housing or directly on the board. The reference usually starts with “TR10A” followed by a suffix that identifies the revision. This detail, often overlooked in consumer tutorials, prevents the association of an incompatible remote control or initiating a reset that will not restore the correct default settings.
Anyone wishing to know how to reset the Hormann SupraMatic E2 will find a detailed step-by-step protocol suitable for the different board revisions.
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Factory reset of the Hörmann SupraMatic E2 motor: procedure and pitfalls
The return to factory settings is done via the motorization menu, accessible through the buttons located on the motor cover. In the menus, the current settings are indicated by a light point, allowing verification of each parameter before validation.
A complete reset erases the memory of registered remote controls, programmed limit stops, and custom delays. The lighting delay returns to the standard value after a reset, a point that most guides omit. If you had set the lighting duration to a specific value, it will need to be reprogrammed manually via the dedicated sub-menu.
We regularly observe an error on forums: initiating a reset when the problem is simply due to a misalignment of limit stops. Before erasing everything, first check if the motor displays a specific error code. The SupraMatic series 2 includes a cycle counting and maintenance indication function that displays codes allowing diagnosis of the malfunction’s origin without resorting to a total reset.
Self-learning of force after reset: compliance with standard EN 12453
This is the most neglected technical point. After a reset or a change in force parameters, a self-learning cycle of the force is mandatory for the anti-crushing protection to remain compliant with standard EN 12453. The motor must perform at least one complete cycle of opening and closing without interruption or manual disengagement.
During this cycle, the motor measures the mechanical resistance of the door throughout its travel. It then calibrates the triggering thresholds for the anti-crushing safety. Interrupting this cycle (by pressing the remote control, cutting the power, or engaging the disengagement) skews the calibration and may render the protection inoperative.
- Do not touch the remote control or wall controls during the entire learning cycle
- Ensure that nothing obstructs the door’s path (objects on the ground, hanging cables, misaligned sensors)
- Allow the motor to complete a full round trip before manually testing the anti-crushing safety
- In case of failure of the cycle, restart the procedure from the limit stop adjustment menu
If the sectional door has a spring imbalance, the motor will perceive an abnormal resistance and may refuse to validate the learning. In this case, the problem is mechanical, and no software reset will resolve it.
Reprogramming remote controls and delays on SupraMatic E2
Once the reset is performed and the learning cycle validated, the registration of remote controls follows a precise order. On the motor board, a dedicated button activates the radio learning mode. Each remote control must be paired individually by pressing the transmission button within a few seconds after activating the mode.
For users transitioning from old 868 MHz remote controls to the BiSecur protocol, we recommend checking compatibility before purchasing new transmitters. An old integrated receiver will not recognize a BiSecur remote control, and vice versa. Replacing the integrated radio receiver may be necessary in this scenario.
Setting the light delay and automatic closing
After returning to factory settings, the lighting duration and automatic closing delay are reset to default values. The motorization menu allows adjusting these parameters in increments.
- The automatic closing delay is generally set in increments (from a few tens of seconds to several minutes)
- The duration of the lighting integrated into the motor is configured in a separate sub-menu
- The impulse mode (opening only without automatic closing) is selected by disabling the delay
Each modification of the delay takes effect immediately and remains in memory until a new reset is performed. We recommend noting the chosen values to avoid having to rediscover them by trial and error in case of a future reset.
Error codes and diagnosis before resetting the Hörmann motor
The SupraMatic E2 communicates through flashing sequences or numerical displays depending on the version. A recurring code we encounter in the workshop corresponds to a high limit detection fault, often related to a dirty rail or a worn drive roller.
Resetting without having read the error code amounts to erasing the diagnosis. Before any reset, note the displayed code and consult the diagnostic table in the technical manual. The SupraMatic series 2 documents detail each code with the probable cause and recommended corrective action.
A well-diagnosed SupraMatic E2 motor before intervention avoids unnecessary reset cycles and preserves the lifespan of the electronic board. Complete reprogramming should only occur after eliminating the mechanical and electrical causes of the malfunction.